When we take on a new member of staff they undergo the "Skills for Care" Care Certificate which complies with the Care Quality Commissions Essential Standards of Quality and Safety. As well as Health and Social Care Act 2008.

Britannia Homecare is committed to providing on-going training and development programmes to ensure staff are skilled and competent to provide care to service users. New staff joining Britannia Homecare not only needs to learn about their own tasks and roles but also need support in gaining confidence and fitting into the organisation. All new employees regardless of background and experience must undertake Britannia Homecare's induction programme and all mandatory training. Prior to working alone with service users, a new member of staff receives a minimum of a 12 weeks programme of supervised work, which includes shadowing an experienced staff member working with a service users. We provide between 1 and 2 weeks "shadowing" calls where you will observe more experienced carers in different caring and support situations. They will be able to watch, listen and learn and put into practice some of the skills they have learned already. To ensure our staff continues to develop in their careworker role, we recognise on-going training is extremely valuable to both the care workers in their career development and to Britannia Homecare in maintaining the standards and excellence of care we provide to our clients

Our induction programme include:

  • 5 Day in house training programme
  • Introduction
  • Care Certificate Workbooks
  • Britannia Homecare Policies and Procedures
  • Role of the Homecare Worker
  • Personal Care/Continence Awareness
  • Health and Safety Awareness
  • Safeguarding Adults Awareness
  • Dementia Awareness
  • Food Hygiene Awareness
  • Infection Control Awareness
  • Moving and Handling of People
  • Medication Awareness
  • Fire Safety Awareness
  • First Aid Awareness
  • Challenging Behaviour Awareness
  • Mental Health Awareness and Deprivation of Liberty
  • Hydration and Nutrition
  • End of Life Care

The following is a list of the courses provided for all care workers both as part of the induction programme and also as refresher and on-going training for experienced staff members.

  • Moving and handling of people
  • Safeguarding adults
  • First aid awareness
  • Medication awareness
  • Health and safety and fire awareness
  • Challenging behaviour
  • Dementia awareness
  • Mental capacity and deprivation of liberty
  • Food hygiene
  • Infection control
  • Hydration / diet and nutrition
  • Personal care and continence
  • End of life care