We pride ourselves in providing our clients with a dignified personal care service, enabling them to maintain their usual high standard of personal hygiene ie. washing and dressing, bathing or showering, hair washing, oral hygiene and continence care.
We also support people to keep in contact with family and friends and participate in social activities - taking people to their day care centres, accompanying them to hospital appointments, shopping, laundry, housework or just companionship to give the client's main carer or family members some time for themselves.
The following services are provided at The Agency's location:
- Domiciliary care service
The following regulated activities apply to services provided by The Agency:
- Personal Care
The Agency provides services for the following bands of Service User:
- Older people
- Mental health
- Physical disability
- Sensory impairment
The following Care and Support Services are provided by The Agency:
- Cancer Care
- Palliative Care
- Head/Brain Injury
- Auditory Impairment
- Motor Neurone Disease
- Multiple Sclerosis
- Parkinson's Disease
- Visual Impairment
- Speech Impairment
Seeking a Service
The first step is to arrange to visit you in your own home. A member of our team will discuss with you your individual requirements and the range of Services we are able to provide at Britannia Homecare Ltd. This process will be formalised into an assessment of your needs, which should form the basis for a decision by both you and Britannia Homecare as to whether the necessary service can be provided. The assessment will be made with your full knowledge and cooperation, and the records will be shown to you and be available to you at any time.
The Registered Manager or one of our team will visit you in your home, or in hospital if necessary, and will document a pre-service start assessment with you. This initial set of information will form part of your Support Plan which illustrates and reviews how your family and our staff gain an understanding of how we can use our skills for an overall improvement to your health and wellbeing.
If you have any questions please discuss them with your Homecare Worker, or contact the Registered Manager, who will be very happy to answer them.