These are some of the more frequently asked questions we receive...

  • What areas do you cover?

    Britannia Homecare covers Horley, Smallfield, Charlwood. Redill, Reigate, Salfords, Merstham, Bletchingley. Nutfield, Godstone, South Godstone, Oxted, Caterham, Woldingham, Warlingham, Lingfield, Dormansland, Blindley Heath, Dorking, Beare Green, Capel, Newdigate. We also cover surrounding villages in these areas.

  • What tasks will my care worker carry out?

    • Personal Care/Washing/Bathing/Showering/Dental Hygiene/Dressing
    • Medication Assistance & Administration
    • Household tasks/Light Domestic & Laundry
    • Cooking/Preparing meals
    • Shopping/Companionship/Outings/Holidays
    • Sleepovers/Waking Nights
    • Help with getting up and going to bed
    • Sitting Services & Respite Care
    • Accompanying clients to Hospital/Doctors' visits

  • Why choose homecare?

    Homecare, also known as domiciliary care, is a term for support provided in the home by careworkers to assist someone with their daily life. Enabling people to remain at home helps them maintain personal independence, comfort and contact with their local community. Homecare is flexible, with just the right amount of assistance given at any one time. You may only require a small amount of support - from half an hour a week, to several hours a day, or even live-in care. The service may be on a temporary, intermittent or long term basis.

  • How will my well-being be protected?


    All homecare workers are required to undergo initial training to make sure they are ready to provide care at home. Many care workers go on to achieve recognised qualifications in care. 
    In the United Kingdom, homecare workers undergo a criminal record disclosure, previously known as a police check.
    All homecare agencies are required to register with their statutory regulator if they provide personal care. Britannia Homecare Are registered with The Care Quality Commission (CQC). We are obliged to meet a high standard of service and undergo regular inspection. Homecare agencies are required to comply fully with health and safety legislation to identify and minimise risks to people receiving care and their careworkers.

  • Will I have lots of different Homecare Assistants visiting me?

    Depending on the care package we put in place for you and the amount and time of your daily calls will determine the number of Homecare Assistants required to deliver the care to meet your personalised needs. This would always be kept to a minimum, for larger care packages a team of Homecare Assistants would be set up so you would see the same faces each week and again this would be kept to a minimum.